Dispute Resolution
Dear customer,
To support your ability to exercise your right to file a complaint with an official, third-party, and impartial entity, as stipulated in Law No. 144/215 of September 8, 2015, we have compiled some information to assist you in this process.
If you are not satisfied with the solution presented by our company regarding a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we provide:
1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
Email: cniacc@unl.pt
2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Centre
Tel.: 289 823 135;
Email: cimail@mail.telepac.pt
3. Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Center of the Ave Valley/Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
Email: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Email: centroarbitragem.sras@gov-madeira.pt
9. Insurance Information, Mediation and Ombudsman Center www.cimpas.pt
Alternatively, you can consult the Consumer Portal at www.consumidor.pt , or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr .